VB Health
Website Privacy Policy
Last Modified: February 25, 2024
Effective Date: January 1, 2024
VirtuallyBetter Health, LLC. (“VBH”) provides this website, https://www.vbhealth.net, and software applications (collectively, the “Products”) for your use. The Website provides you, the “User,” a portal to VBH’s products and services including web-based, desktop, laptop, or mobile device software solutions for web-based behavioral assessment tools such as the OC-GO Health software product (collectively, the “Products”).
This VBH Privacy Policy (“Privacy Policy”), along with VBH’s applicable Terms of Use and other rules and policies, constitutes a single Agreement between you and VBH. The Agreement governs your access to and use of the Website and our Products. Capitalized terms not defined here carry the meanings provided in the Terms of Use.
This Privacy Policy applies to any information about you that we may collect from you or that you may provide when you visit our Website or use our Products. Our handling of personally identifiable health-related data (“Health Data”) is addressed in the Health Data Privacy section below.
Purpose
This Privacy Policy describes how VBH uses and protects the information we collect about our customers and Users of our Website (“Personal Information”). All Website use is subject to this Privacy Policy.
This Privacy Policy does not apply to information collected by:
- Us offline or through any other means, including on websites operated by VBH or third parties;
- Any third party, including applications or content that may link to or be accessible from the Website.
If you do not agree with our policies and practices, please do not use our Website. By accessing or using this Website and our Products, you agree to this Privacy Policy. This policy may change over time, and continued use indicates acceptance of those changes.
The Information We Collect, How We Collect It, and How We Use It
We may collect different types of Personal Information based on your usage of our Website and business relationship with you. Personal Information may include:
- Contact Information — your name, address, telephone number, and email address.
- Performance, Usage, Viewing & Technical Information — information about your use of our services and Products.
- Health Data — described in the Health Data Privacy section.
We collect information in three primary ways:
- You provide it to us;
- We collect it automatically when you visit the Website;
- We receive it from other sources such as your healthcare provider.
We may use this information to:
- Provide you with the best customer experience possible;
- Deliver the services you purchase and respond to questions;
- Communicate service updates, offers, and promotions as permitted;
- Deliver customized content and advertising as permitted;
- Address network integrity and security issues;
- Investigate or prevent illegal activities or violations of our Terms of Use;
- Improve our level of service;
- Provide notifications on new features;
- Use Health Data as described in the Health Data Privacy Notice.
Online Activity Tracking
We use cookies, Flash cookies, Web beacons, widgets, and server log files to collect information about your activity. You can disable cookies, but doing so may limit functionality.
Information Sharing
We do not sell your Personal Information to anyone for any purpose without your consent.
We may share Personal Information as follows:
Sharing with VBH Affiliates
VBH and its affiliates may share Personal Information to provide seamless service.
Sharing with Healthcare Providers
We may share your Personal Information with your provider or behavioral health specialists as necessary for them to perform services on your behalf.
Sharing with Non-Affiliate Third Parties
We may share Personal Information with third parties performing services such as software maintenance, database management, analytics, and functionality improvement. These parties must protect your Personal Information.
Other Circumstances
- To comply with legal processes or government requests;
- To enforce our agreements and rights;
- To obtain payment, including transfer of delinquent accounts;
- As part of a business transfer such as a merger, acquisition, or bankruptcy;
- Other uses described in the Health Data section.
If the Website allows public posting (forums, comment sections), information you share may be visible to others.
Anonymous & Aggregate Information
We may collect anonymous information, anonymize Personal Information, or aggregate data into statistical groups. We may share aggregated or anonymous data for research or product development.
Children’s Online Privacy
Our Products and services are not designed for children under 13, and we do not knowingly collect information from children under 13 without parental consent.
Safeguarding Your Information
We maintain information only as necessary for business, tax, or legal purposes. We implement encryption and other controls to protect Personal Information. Your information may be transferred to servers in the United States.
How We Communicate With You
- If you have an online account, you may update your contact information.
- You may unsubscribe from email communications by following the included instructions.
Third Parties and Links
VBH is not responsible for third-party websites linked from our Website. You should review the privacy practices of such third parties.
Consent and Acceptance
By using VBH’s Products and Website, you consent to this Privacy Policy. All matters are governed by Virginia law. Actions must be brought in federal or state court in Virginia.
California Privacy Rights / Other State Laws
California Civil Code Section 1798.83 allows California Users to request information about disclosures to third parties for marketing purposes. Contact [email protected] for inquiries.
Health Data Privacy
You may provide personally identifiable health information regarding your physical or behavioral health. Health Data may also be obtained from your providers, payors, or others.
VBH does not practice health care. Products are tools for licensed providers.
Use & Disclosure for Treatment, Payment, and Operations
- Treatment: assessments, coaching, care coordination.
- Payment: obtaining reimbursement for services.
- Operations: quality review, training, business planning, privacy management, customer service, data aggregation.
Authorizations
We may request authorization to disclose Health Data for research or other purposes beyond Treatment, Payment, or Operations. You may revoke an authorization except where already relied upon.
Use & Disclosure Without Your Permission
- De-identified data;
- To subcontractors under protective agreements;
- As required by law;
- For public health, oversight, and some law enforcement requests;
- For judicial or administrative proceedings;
- For research with proper waivers;
- To avert serious threats to health or safety or for disaster relief.
Your Rights Regarding Health Data
- Restrictions: You may request limits on disclosures.
- Confidential Communications: You may request alternative communication methods.
- Access: You may inspect and copy your Health Data within 30 days of request.
- Amendment: You may request corrections. We may deny requests under certain conditions.
Changes to Our Privacy Policy
VBH may update this Privacy Policy over time. The header reflects effective dates and modification dates.
Communication With Us
Contact [email protected] with any inquiries. We will process opt-out requests promptly, though printed mailings may take up to 60 days to cease and emails up to 10 days.
